hiccup in paperwork to insurance company

not necessarily bad news, just news.  today when i contacted my insurance company to see if they had any updated information i learned that they don't accept faxed copies of the paperwork. (my paperwork was originally faxed last wednesday)  so.... i contacted pamela at new start and she said that she found out the same information yesterday.  so... yesterday she sent a hard copy of the paperwork to the insurance company.